Handmade with Love
Discover unique crochet pieces crafted with care and attention to detail.
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Handmade with love and a hook.
Use coupon code abcd1234 to get 10% discount on your order!
Orders will take 9 to 10 working days for delivery
RETURN EXCHANGE POLICY
We put great care, time, and craftsmanship into every handmade crochet piece we create. We want you to be delighted with your purchase! If something isn't quite right, we're here to help guide you through our return, exchange, or refund process.
🧶 Return & Exchange Eligibility
(Please read carefully to check if you are eligible for a return)
We offer a 14-day return window from the date you receive your order (excluding items discounted 10% or more, which are final sale).
To qualify, all returned/exchanged items must meet the conditions below:
✔ Items must be:
- Unwashed
- Unworn
- In original condition and packaging
- Free of pilling, stretching, or loose threads caused by use
- Free of markings, stains, makeup, or residue
- Free of strong odors (perfume, detergent, smoke, etc.)
❌ The following items cannot be returned or exchanged due to hygiene and safety reasons:
- All hats (beanies, bucket hats, sun hats, baby hats)
- Baby wear (rompers, bibs, knitwear sets, etc.)
- Crop tops or any wearable tops
- Under-garment–style pieces
- Coin purses with interior use marks
- Custom-made or personalized orders
Our 14-day warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, improper handling, or stretching due to use.
Coupon codes and gift cards are valid for six months from the date of issue and can be used once (unused balance does not carry over).
We reserve the right to deny returns that do not meet the above conditions.
📦 Missing, Damaged, or Incorrect Items
If your order arrives with:
- a missing item
- a damaged item
- an incorrect item
Please contact us within 48 hours of receiving your order so we can assist you promptly.
🔄 Out-of-Stock Exchanges
If the product you wish to exchange for is out of stock, we will issue a voucher valid for six months.
Vouchers are issued only after we inspect the returned item and confirm that all conditions are met.
📞 How to Initiate a Return
Please reach out to our support team through any of the following:
Hotline:+94 766710139
Email:nilmishashikala553@gmail.com
Before contacting us, ensure your item meets all return and exchange conditions.
🌍 International Orders
For international returns or inquiries, please email us and we will guide you through the process.
🛍 Returns on Sale Items
- Items discounted 10% or more are final sale and cannot be returned or exchanged.
- Items discounted less than 10% may be returned within the 14-day period if all conditions are met.
🎁 Exchanges for Gift Items
Exchanges for gift items may be made only for the same product in a different size or color (when available).
Because proof of purchase is required, please coordinate with the gift giver—we may need their email or contact number to verify the order.
Refunds or vouchers will not be issued for gift items.
PRIVACY POLICY
Loop & Stitch ("we" or "our") collects only the information needed to process your orders and provide customer support. This includes your name, contact details, shipping address, and order information. Payments are handled securely by third-party processors—we never store your full payment details. We use your information to fulfill orders, communicate with you and provide support.
We do not sell your personal information. We share it only with trusted service partners such as delivery services and payment processors.
You may contact us anytime to access, correct, or request deletion of your personal information.
For questions or privacy requests:
Email: nilmishashikala553@gmail.com
TERMS AND CONDITIONS
By purchasing from Loop & Stitch, you agree to our store policies.
All our items are handmade, so slight variations in color, sizing, and texture are normal and not considered defects. Order processing times will be stated on each product page. Shipping times depend on the courier, and delays beyond our control may occur.
Our Return & Exchange Policy applies to all orders. Items must meet the eligibility conditions to qualify for return or exchange. Custom or personalized orders are final sale.
Prices may change at any time. Payment must be completed before we ship your order.
All photos, designs, patterns, and content belong to Loop & Stitch and may not be copied or used without permission.
Loop & Stitch is not responsible for allergic reactions, damage caused by misuse, or delays caused by couriers.
For inquiries:
Email: nilmishashikala553@gmail.com
Hotline: +94 766710139